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Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

As our products are custom made, refunds are not applicable. It means, once the order is placed and already charged, there is no possibility for a chargeback, considering that the products will be already on production by that time.

For an exchange, it's not possible unless there is a defect or damage in the product.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@atelierferreira.com and send your item to: 403-7501 Ave. Mountain Sights Montreal Quebec CA H4P 0A8.

Shipping

To return your product, you should mail your product to: 403-7501 Ave. Mountain Sights Montreal Quebec CA H4P 0A8

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.